Q:
Are you a trading company or a factory? Can you handle OEM/ODM orders?
A: We are a factory with ISO9001 and ISO13485 certification, offering professional OEM & ODM services to meet your specific requirements.
Q:
What certifications do you have?
A: Our products have obtained world-authoritative certifications, including 510(K), CE, PSE, RoHS, and more.
Q:
What is the expected delivery time?
A: For inventory orders, dispatch takes 1-10 days. For custom OEM/ODM orders, the standard lead time is 15-30 days.
Q:
What is the minimum order quantity (MOQ) for customization?
A: Our minimum order quantity starts at 100 pieces. We offer free customization services (including logo styling, custom patterns, and packaging designs) for orders exceeding 500 pieces.
Q:
How do you handle defective products under warranty?
A: All products are covered by a one-year warranty. If you encounter any quality concerns, please send us pictures or video evidence. We will provide prompt online support, troubleshooting, or issue replacements.
Q:
Can this home-use IPL hair removal device be used safely on delicate areas?
A: Yes. The device is designed to safely and effectively target hair on the face, legs, underarms, bikini line, back, arms, hands, and feet.