Frequently Asked Questions
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Are the products safety compliant for global markets?
Yes, all our red light therapy products are built under strict safety standards. We provide complete certification support including ILY registration (K0010094697ILY), CE, RoHS and Low EMF design, ensuring smooth customs clearance, stable sales and zero compliance risks for the US and European markets.
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How do you guarantee product quality and performance stability?
Our products feature an excellent heat dissipation structure, durable housing, uniform light distribution and long lifespan LEDs. Every unit passes strict quality inspection before shipment, ensuring stable performance even for long-term daily use in commercial and home scenarios.
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What kind of warranty and after-sales support do you offer?
We provide long term warranty support, normally 2 year warranty, plus timely English technical support, parts replacement and troubleshooting service. We stand behind our products and protect your business reputation.
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Can I customize the product with my own brand (OEM/ODM)?
We support private logo, color box, user manual, product appearance, parameter and function customization. Private mold service is also available for brand owners and distributors who need unique, competitive and exclusive products.
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Are the irradiance parameters accurate and tested?
Yes, we use high quality dual chip LED beads with standard wavelengths (630nm, 660nm, 850nm) that are real irradiance tested and labeled. There is no overstated power, no fake parameters, ensuring stable output and deep penetration.
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What are the options for delivery and shipping?
We keep steady stock for mainstream models, ensuring short lead time and fast shipment. We support multiple shipping terms including sea freight, air freight and express delivery, helping you reduce inventory pressure and respond to market demand quickly.